Delivery & Returns
How much is delivery?Shipping to UK and EU is £3.95 – or free for orders over £50.
International shipping is £10.00.
When will I get my order?Shipping usually takes 2-3 business days within the UK or 5-7 business days internationally (excluding the US).
Once your order has shipped, we'll send you a confirmation email with a tracking number and link.
Exchanges and returnsFrom time to time items might not be completely suited. So we offer exchanges and returns on OHMME goods as long as they:
- Are unworn and in re-sellable condition
- Still have the tags attached
- Are placed neatly back into the packaging and returned undamaged
- Are still within 30 days of the purchase date
NOTE: We cannot accept returns of underwear or swimwear.
How to return a purchase
If your purchase meets all of these conditions, follow these simple steps:
- Fill out the returns form that would have been received with your order. If you no longer have it then you can print it here.
- Please ensure you fill in your name and order number on the form.
- Cut out the returns label at the bottom of the form and attach it to your returns package, ideally reusing the original wrapping.
- Complete the form and include it in your returns package.
How much does it cost to return items?
For customers in the UK who use the free returns label, it’s free to post returns back to OHMME.
For customers outside the UK, we unfortunately cannot cover shipping costs for returns. Returns from outside the UK are sent at your own cost.
How will I know that my return has been received?
Once your return is received and inspected, we’ll send you an email. If approved, your exchange or refund will be processed.
What if my refund is late or missing?
How do I know exactly what size I am?
To help you get a better idea of sizing, we've included a size guide on every product page.