FREE shipping on all orders over £50

FAQs

SHIPPING

Shipping takes place up to 48 hours after an order has been placed at our distribution centre. Please allow 48 hours from the time you make an order before your item is shipped.

FEES

The shipping times depend on whether you’re shipping to the UK, EU or a Non EU Country.

We currently offer free shipping on orders over £50 to the UK ONLY. 

UK  -  £3.65

EU Orders   -  Standard £4.50

Rest of the World   -  £7.50

TRACKING ORDERS

When will my order be shipped?

Once  processed, your items will be shipped:

- UK

Within 2-3 business days of the order date.

- EU 

Within 4 business days 

- Non EU 

Within 14 business days 

How do I know that my order has been shipped?

We'll send you a confirmation email with a tracking number and a link.

RETURN POLICY

Do you offer returns?

We understand that from time to time items may not be completely suited. So we offer returns on goods which:

  • You have yet to wear
  • Still have the tags attached
  • Are placed back neatly into the plastic OHMME Polybag and returned undamaged
  • Are within 30 days of receipt

Who shall I contact and where should I send to?

If you've answered YES to all of the above then please contact us at yoga@lohmme.com and let us know that you’d like a refund, please include the returns form!

How will I know that my return has been received?

Once your return is received and inspected, if approved, then your refund will be processed. A credit will automatically be applied to your credit card, or original method of payment, which will act as a return confirmation.

What if my refund is late or missing? 


If you haven’t received a refund yet, get in touch, yoga@lohmme.com 
We do recommend you check with your bank first though!

Can I make exchanges?


We will exchange your item for a different size or colour if the item is the wrong size, or defective/damaged.  To exchange it for a different item, you will need to fill out the the returns form available here.

Depending on where you live, the time it takes for your exchanged product to reach you may vary

Shipping costs are non-refundable, unless the item was faulty in the first place

SIZE GUIDE

How do I know exactly what size I am?

We’ve got a size guide on every product item page to make it easier for you to work out the best size for you

CONTACT US

Not found the information you were looking for? Feel free to contact us at yoga@lohmme.com and we’ll be more than happy to assist you!

 

 

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